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J  .  A  . M  . I

Journal of Applied Management and Investments

 RUS    UKR

 

ISSN 2225-3467

 

 

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Current Issues & Archive

 Volume 3 Issue 3 2014                                  Abstracts

 

 

 

 

 

 

Corroborating Effectiveness of Trading Index on Indian Capital Market

S. Bhatt  

In this paper author has applied the TRIN Ratio which is a part of Arms Index on Indian Indices. This is a first of its kind application of Arms Index in predicting trade calls. This is one of the technical parameter like MACD Ratio etc. Author has taken five years of closing price of Nifty (NSE Index) based on which we have calculated the TRIN Ratio which is used in Arms Index. The aim of our study is to validate effectiveness of Arms Index. This enables us to conclude that Arms Index has a high degree of relevance to the Nifty Index.

Keywords:  asset pricing, investment decision, market pricing

   

Employee and Customer Satisfaction through the Efficient Call Management Centre: An Overview

N. Florin

Customer satisfaction is the prime target of today’s profit making organization, and marketing discipline claims that customer satisfaction is the core concept for the efficient business. Call centre department in company easily enables the attraction of consumers to the company and sustaining the relationships with them. This article examines the effectiveness of call centre management by considering customers’ and employees’ satisfaction. This paper explores how call center department is operating in Bangladesh organizations and how to make it popular from the customers’ and employees’ perspective. Data were obtained from telecom and banking service companies. Results indicate that Customer Relationship Management can be done easily if we remove the employee's dissatisfaction, management problems related to handling the call center operations and technological deficiencies.

Keywords: call centre, Customer Relationship Management (CRM), Knowledge Management (KM), Computer Telephony Integration (CTI), Total Quality Management (TQM)

 

Iceland and Latvia During the 2008 Global Economic and Financial Crisis: Economic Policy Response and Post Crisis Results

H. Þ. Hilmarsson

Iceland and Latvia are small countries in Europe hit hard by the 2008 global economic and financial crisis. Both responded, but differently, especially when it comes to exchange rate policy. In Iceland the locally owned banking system collapsed while in Latvia the foreign owned banking system survived. After more than 5 years since the crisis erupted, sufficient time has passed for observers to begin seeing some outcomes from the different policy responses, both in terms of economic and social progress, and it is maybe time to see what lessons can be learned, for Latvia and Iceland and perhaps also for the European Union and the Euro area.

Keywords:  Latvia, Iceland, global crisis, economic policy, social progress

 

Labour Scarcity in the UK and the HRM Way To Combat

H. Naznin, Md. A. Hussain

The paper aims to analyse what made labour scarce and critical in the UK. Current social trends and demographic changes, acceleration of globalisation and off-shoring, decentralisation of high skilled workers, advancement in information technologies, and rapid improvements in quality standards – all these have greater contribution to tighten labour scarcity than ever before in the UK. The paper also concentrates the crucial role of HR in avoiding scarcity of skilled workforce through adopting a number of HR associated innovative strategies.

Keywords: labour market, labour scarcity, UK, HR strategy, labour shortage

 

Can Naughty Be Nice for Investors: A Multifactor Examination of Vice Stocks

G. M. Richey

This article examines the return characteristics of a portfolio of U.S. “vice stocks,” those of firms that manufacture and sell socially irresponsible products such as alcohol, tobacco, gaming and national defense services. First of all, I construct a portfolio using the daily returns of forty one vice stocks over the period from October 2007 to October 2013 and find the Jensen’s alpha (CAPM), Fama-French three factor and Carhart four-factor results for the entire portfolio, the entire portfolio during bear and bull markets, and each vice industry individually. Full-period results show a positive, yet insignificant alpha for the entire portfolio and each vice industry. Bear market results show a positive and significant alpha for the entire portfolio as well as for all industry portfolios except the tobacco industry. Bull market results for the portfolio are less conclusive with an alpha significant only in the three and four-factor models.

Keywords: vice investing, Fama-French three-factor model, Carhart model

 

An Impact of Continuing Education on Employees in Slovak Companies

M. Sirková, V. A. Taha, M. Ferencová

The purpose of the paper is to present the reality and state of implementation of the continuing education in Slovak business environment. Primary data was obtained from a questionnaire survey. It examines the array of continuing education processes and practices in Slovak businesses. For data analysis descriptive and inferential statistical methods, such as Pearson correlation coefficient and t-tests, were used.

Keywords: continuing education, training, methods, techniques of education, employees

 

Human Capital, Skills and Talent Development in South African Agribusiness

J. van Rooyen

This study has evaluated the human capital and skills needs of the South African agribusiness industry in order to gain an improved understanding of the perceived drivers and shapers of the industry, identify ways in which the education system can be improved and to be able to contrast the fresh produce sector in with other agribusiness companies. The author found that students will have to be equipped with multiple skills sets in order to be able to cope in an industry that characterised by uncertainty and volatility and driven by changes in technology, long term relationships global value chains, information sharing and consumer behaviour.

Keywords: talent, skills, learning, management, agribusiness, South Africa

 

Efficiency of Public and Private Sector Banks in India

S. Vegesna, M. Dash

The Indian banking system is still dominated by the public sector banks, and the issues of performance and efficiency have emerged to be the touchstone for the success of such banks. There is a need to develop a comprehensive framework for measuring their efficiency in transforming their resources for better performance. Such performance benchmarking has become extremely relevant for their success. The current study focuses on the technical efficiency of banks in India using Data Envelopment Analysis (DEA), to identify critical factors affecting the efficiency of banks. The inputs taken include net worth, deposits, borrowings, operating expenses, and fixed assets, while the outputs taken are investments, advances, net interest income and non-interest income. The results of the study show that public sector banks were more efficient than the private sector ones, and that there was a trend decrease in the average level of efficiency. There were also some significant differences in terms of utilization/underutilization of inputs and under-production of outputs.

Keywords: technical efficiency, Data Envelopment Analysis (DEA), banks

 

 

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